Have questions? Get answers.

Revio Upgrade is a 24-month device subscription. One monthly price, no upfront cost, insurance included, and Revio owns the device for the length of the term. At month 24 you can return it at no fee, renew onto a new device at no fee, or buy it out. Sign-up is invitation-only, so subscription access is subject to approval.

A subscription. With an instalment plan you’re paying off a device you’ll own at the end, like a loan. With a subscription you’re paying for ongoing use of a device Revio owns, with insurance and service included. That’s what keeps the monthly fee lower and lets you change device or hand it back. Buying is an option you can take, not something you’re locked into.

Enter your email to begin, confirm the 6-digit code we send you, add your details, and complete an identity check. Once you’re verified you can choose a device, sign the agreement and make your first payment. Sign-up is invitation-only — if your address isn’t approved yet, you’ll be placed in a queue and notified when access opens.

An approved email address, a valid Qatar ID for the identity check, and an accepted payment card. Identity verification is a legal requirement for leasing a device in Qatar and cannot be skipped.

Phones, laptops, tablets and watches. Check the catalogue for what’s in stock now — availability is per colour and capacity.

No deposit and no down payment. Your first month is charged when you complete the subscription, and your card is saved for the 23 that follow. Your monthly price is fixed at that moment, so a later catalogue price change never affects it.

No. Revio Upgrade is a direct arrangement between you and Revio, with no telecom bundle needed. You’ll need a valid bank account linked for monthly billing.

The minimum commitment at the start of your subscription. If you leave during the first six months you still owe the monthly fee for the unpaid months of that period. After month 6, changing device becomes available.

Yes. Every device is fully inspected, tested and certified before it reaches you.

Yes. Certified preloved devices are listed in the catalogue as their own products, at a lower monthly price and on the same 24-month terms with insurance included.

No cracks on the screen or back, unlocked from carrier and iCloud or Google, charging correctly with battery health of at least 80%, all buttons, cameras, Face ID or Touch ID and the charging port working, and reset to factory settings. If a returned device doesn’t meet these, Revio tells you the assessed repair cost before anything is charged, and you can choose to buy the device instead.

It’s securely wiped, then refurbished and kept in circulation. Nothing ends up forgotten in a drawer or in a landfill.

No. Revio owns the device, so all repairs go through authorised service centres in Qatar. Independent repairs without prior written approval breach your contract and affect your ability to return the device. Contact Revio Customer Service first.

Not while you’re subscribed. The device may not be sold, transferred or modified without Revio’s prior written consent, and the agreement is between you and Revio specifically. Once you’ve completed a buyout and own the phone, it’s yours to do with as you like.

Availability depends on current stock, and Revio doesn’t guarantee any specific model, colour or storage configuration at sign-up or at a device change. Contact Revio Customer Service or check the catalogue for what’s in stock now.

Yes. Insurance is included for the full length of your subscription, at no extra monthly cost.

Cover runs for the whole subscription period and Revio arranges it, so you don’t need a separate policy. The specific cover terms are set out in your subscription agreement — please read them there rather than relying on a summary.

One claim per subscription, at QAR 99. Raise it through Revio and we’ll handle it from there.

Contact Revio Customer Service straight away, or raise a service request from your account. A claim costs QAR 99 and you get one per subscription. What is and isn’t covered is set out in your agreement.

After the first 6 months you can change device for a one-time QAR 299 fee, and billing continues on the new device. If you’re upgrading, the new device can be up to 10% above your current device’s price. At month 24 you can renew onto a new device at no fee.

Three: return the device at no fee, renew onto a new device at no fee, or buy out the device you have. Returning and renewing both cost nothing.

Yes. A buy-out is the device’s RRP minus everything you have paid so far, plus QAR 599 — so every monthly payment reduces what a buy-out would cost you. Your exact figure is calculated and shown to you before you confirm.

QAR 599 appears in two places: it is part of a buy-out, and it is the fee for cancelling and returning before month 24. If you return the device or renew at month 24, you don’t pay it at all.

QAR 599 as part of a buy-out; QAR 599 plus the monthly fee for any unpaid lock-in months if you cancel and return early; QAR 299 to change device after month 6; and QAR 99 for an insurance claim, once per subscription. Returning or renewing at month 24 costs nothing. Every fee is calculated for your specific subscription and shown to you before you confirm the action.

Yes. Cancelling and returning before month 24 costs QAR 599 plus your monthly fee for any unpaid months of the 6-month lock-in, charged immediately. The amount for your subscription is shown before you confirm.

Yes. Return the device and pay QAR 599 plus the monthly fee for any unpaid months of your 6-month lock-in. If you’d rather keep the device, buy it out instead — the QAR 599 is already part of that amount, so you are never charged both.

We retry it, and your subscription shows as retrying — recoverable, not urgent. If it stays unpaid for 5 days the subscription is suspended and you’ll need to act; there is a Pay now action that charges your saved card immediately, and you can also replace the card from your account. A suspended subscription can be recovered within 15 days.

Answer five quick questions and we’ll send you a trade-in offer on WhatsApp, then drop the device off at any partner store. Trade-in is handled by our team directly — it isn’t part of your Revio account.

Yes, across Qatar. A subscribed device is delivered within 5 days of your subscription activating, and you can follow its progress — preparing, shipped, out for delivery, delivered — with courier and tracking details once it’s dispatched.

Warranty Activation and My Orders are both linked in the Help column of the footer on every page. If you can’t find your order, contact us and we’ll look it up.