Terms & Conditions

In these Terms, the following terms have the meanings set out below:

1.1 “Buyout Amount” means the total amount payable by the Customer to take ownership of the Device, calculated under Clause 5.2 as the Remaining Device Value plus the Ownership Transfer Fee.

1.2 “Device” means the smartphone leased to the Customer under the Device Leasing Agreement, identified by the IMEI recorded in that agreement.

1.3 “Device Change” means an upgrade, downgrade, or colour or storage swap requested by the Customer during the Subscription Period.

1.4 “Device Change Fee” means the fee of QAR 299 payable on a mid-term Device Change under Clause 6.2.

1.5 “Early Termination Fee” means the fee of QAR 599 payable where the Customer ends the Subscription before month 24 and returns the Device, under Clause 9.

1.6 “Lock-In Period” means the first 6 months of the Subscription Period.

1.7 “Monthly Fee” means the fixed monthly subscription amount stated in the Device Leasing Agreement.

1.8 “Ownership Transfer Fee” means the one-time fee of QAR 599 payable only where the Customer elects to purchase the Device, as described in Clause 5.4.

1.9 “Remaining Device Value” means the outstanding value of the Device, calculated as the RRP less the total of all Subscription payments made, and which cannot fall below zero, as described in Clause 5.3.

1.10 “RRP” means the Recommended Retail Price of the Device as stated in the Device Leasing Agreement, fixed at the date of signing. The RRP does not change during the Subscription Period, regardless of any subsequent change in the market price of the Device.

1.11 “Subscription Period” means the 24-month term commencing on the Subscription Start Date stated in the Device Leasing Agreement.

2.1 Revio provides a device leasing subscription allowing customers to access smartphones by paying a fixed Monthly Fee, with insurance cover included, without purchasing the Device outright.

2.2 The Subscription is available to individuals resident in Qatar who hold a valid QID and meet Revio’s eligibility requirements at the time of sign-up.

2.3 The Subscription runs for a fixed term of 24 months from the Subscription Start Date.

2.4 Nature of the Monthly Fee. The Monthly Fee is payable in consideration of the Customer’s use of the Device during that month, together with the insurance cover and service provided under Clause 8. It is not an instalment toward the purchase of the Device. The crediting of monthly payments against the Remaining Device Value under Clause 5.3 is a benefit granted by Revio to the Customer, and does not convert the Subscription into a sale, hire purchase, or instalment purchase agreement.

2.5 Revio reserves the right to modify, suspend, or discontinue the Subscription programme for new customers at any time. Any such change does not affect the terms of a Device Leasing Agreement already in force.

At the end of the 24-month term the Customer chooses one of three options. Two of them cost nothing. This summary is provided for convenience; the full terms are set out in the clauses referenced.

Return the Device — No fee (Clause 10.1(a)): You hand the Device back to Revio in good working order and the Subscription ends. Nothing further is payable.

Upgrade to a newer model — No fee (Clause 10.1(b)): You return the current Device, sign a new agreement on the latest model, and continue. No transfer fee and no Device Change Fee apply.

Keep the Device permanently — QAR 599, one time only (Clause 5): Ownership transfers to you. Every monthly payment you have made counts toward the value of the Device, reducing it to as little as zero. The QAR 599 Ownership Transfer Fee is the only addition.

3.1 The Customer may also purchase the Device at any point before the end of the term on the same basis, under Clause 5.

Other fees, where applicable. The following apply only in the specific circumstances described.

Device Change Fee — QAR 299 (Clause 6.2): Per mid-term device change (upgrade, downgrade or colour / storage swap) requested during the 24-month term. Not charged for an upgrade at the end of a completed term.

Early Termination Fee — QAR 599 (Clause 9): If the Customer ends the Subscription before month 24 and returns the Device. Not charged if the Customer instead keeps the Device under Clause 5.

Insurance Claim Fee — QAR 99 (Clause 8.2): Per insurance claim or repair, up to two claims per Subscription Period.

3.2 No fee other than those set out in this Clause 3 and the Monthly Fee stated in the Device Leasing Agreement is payable by the Customer under the Subscription.

4.1 The Subscription term is 24 months from the Subscription Start Date.

4.2 6-Month Lock-In Period. The first 6 months constitute a mandatory lock-in. During this period the Customer may not change device or transfer the Device Leasing Agreement, and may only exit in accordance with Clause 9.

4.3 Minimum 6-Month Commitment. The Customer is committed to a minimum of 6 months of subscription. If the Customer exits or seeks to change device during the first 6 months, the Customer remains liable for the full 6 months of Monthly Fees. Any unpaid portion of those 6 months becomes immediately due on termination.

4.4 The Customer may purchase the Device under Clause 5 at any time, including during the Lock-In Period. Clause 4.3 does not restrict the Customer’s right to buy the Device.

5.1 Right to Purchase. The Customer may elect to purchase the Device and take ownership of it at any time during or after the Subscription Period, by paying the Buyout Amount calculated under Clause 5.2.

5.2 Buyout Amount. The Buyout Amount is made up of two separate components, calculated as follows:

Buyout Amount = Remaining Device Value + QAR 599 Ownership Transfer Fee, where Remaining Device Value = RRP − Total Subscription Payments Made.

5.3 Remaining Device Value. This component represents the outstanding value of the Device. Every monthly payment made by the Customer is credited against it in full, so it reduces by the Monthly Fee each month for as long as the Customer remains subscribed. The Remaining Device Value cannot fall below zero. Once the total of all subscription payments made equals or exceeds the RRP, the Remaining Device Value is zero and remains zero, and no further amount is payable in respect of the value of the Device.

5.4 Ownership Transfer Fee. The QAR 599 is a separate, fixed, one-time fee. It is not part of the Remaining Device Value and is not reduced by subscription payments. It is charged only where the Customer converts from leasing to ownership, and reflects the permanent transfer of title in the Device from Revio to the Customer and the removal of the Device from Revio’s leasing and refurbishment programme. It is charged once per Device and is not a recurring, financing, or interest charge.

5.5 Minimum Buyout Amount. The Buyout Amount is never less than QAR 599 and can never be a negative amount. Subscription payments reduce the Remaining Device Value only. No credit, refund, rebate, or carry-over arises in favour of the Customer where total subscription payments exceed the RRP.

5.6 No Automatic Transfer of Ownership. Ownership of the Device does not transfer to the Customer automatically at any point, and does not transfer by reason of the total of subscription payments reaching or exceeding the RRP or any other amount. Ownership transfers only where the Customer expressly elects to purchase the Device under Clause 5.1 and the Buyout Amount is paid in full.

5.7 Once the Buyout Amount is paid in full, ownership of the Device passes to the Customer, the Subscription ends, and no further Monthly Fees are payable. Insurance cover under Clause 8 ends on the same date.

5.8 No Ownership Transfer Fee is payable if the Customer returns the Device or upgrades to a new Device instead of purchasing.

6.1 After completing the 6-month Lock-In Period, the Customer may request a device change. This includes upgrading to a higher-specification model, downgrading to a lower-specification model, or changing to the same model in a different colour or storage configuration.

6.2 Device Change Fee. A fee of QAR 299 applies to any device change requested during the 24-month Subscription Period under Clause 6.1. No Device Change Fee applies to an upgrade requested at the end of a completed 24-month term under Clause 10.1(b).

6.3 New Contract on Device Change. Any device change constitutes the start of a new 24-month subscription term with a fresh 6-month Lock-In Period. The Customer will sign a new Device Leasing Agreement reflecting the new Device, its RRP, and the applicable Monthly Fee. The original agreement terminates on execution of the new agreement, and no Early Termination Fee is payable on that termination.

6.4 Subscription payments made under a Device Leasing Agreement are credited against that agreement only. They do not carry over to the Buyout Amount of a new Device under a new agreement.

6.5 The Device being returned as part of a device change must meet the return condition requirements in Clause 10.6.

6.6 Device changes are subject to stock availability at the time of request. Revio does not guarantee availability of any specific model, colour, or storage configuration.

7.1 The Customer agrees to pay the Monthly Fee in full on each due date of the billing cycle, for the duration of the Subscription.

7.2 Monthly payments are collected via the payment method specified by Revio at the time of signing. By signing the Device Leasing Agreement, the Customer provides standing authorisation for Revio to collect the Monthly Fee on each due date. The Customer will receive confirmation following each successful transaction.

7.3 The Monthly Fee is fixed for the duration of the Subscription Period as stated in the Device Leasing Agreement.

7.4 The Customer is responsible for ensuring sufficient funds are available on each due date. Revio is not liable for any bank charges, overdraft fees, or consequential costs resulting from a failed payment attempt.

7.5 All fees are stated in Qatari Riyals (QAR) and are inclusive of any applicable taxes unless otherwise stated.

The Device is protected by two forms of cover for the entire Subscription Period: a warranty covering device defects and faults, and insurance covering accidental damage, loss, and theft. Both are arranged and managed by Revio on the Customer’s behalf, at no additional cost beyond the fees set out in Clause 3.

Part A — Warranty

8.1 Device Warranty. Revio provides a device warranty for the duration of the Subscription Period, covering manufacturing defects and hardware faults arising under normal use of the Device. Warranty repairs are carried out at no cost to the Customer.

8.2 The warranty covers:

(a) Manufacturing defects and hardware faults present at delivery or arising during normal use;

(b) Screen, camera, speaker, port, and component malfunctions not caused by misuse, physical damage, or liquid exposure;

(c) Battery performance degradation beyond acceptable thresholds where caused by a defect rather than normal wear;

(d) Software or firmware faults attributable to the Device rather than user action.

8.3 The warranty does not cover accidental damage, liquid damage, loss, or theft. Those events are covered separately under the insurance provisions in Part B below.

8.4 The warranty also excludes: damage caused by misuse or negligence; cosmetic wear including scratches, dents, and worn surfaces arising from normal use; and any damage caused by unauthorised modifications or repairs.

Part B — Insurance

8.5 Fully Insured. The Device is fully insured for the entire Subscription Period against accidental damage, liquid damage, screen damage, loss, and theft occurring within Qatar, up to the Device’s RRP. Revio arranges and manages the insurance cover on the Customer’s behalf from the Subscription Start Date. The Customer does not need to source or manage any separate insurance policy.

8.6 Claims & Repairs. The Device is eligible for up to two (2) insurance claims or repairs during the Subscription Period, at a cost of QAR 99 per claim. All claims and repairs are handled by Revio through the Revio Service Centre.

8.7 Repair or Replacement. Upon a valid claim, Revio will assess the Device and repair it wherever possible. Where the Device is beyond economical repair, Revio will replace it. Device replacement is limited to one (1) replacement per Subscription Period. Any subsequent valid claim after a replacement has been issued is limited to repair only.

8.8 Replacement Device. Where a replacement is issued, Revio will provide the closest available equivalent model, matched as closely as possible on specification, storage, and condition. Revio does not guarantee an identical model, colour, or storage configuration, as replacement is subject to stock availability at the time of the claim. The replacement Device continues under the same Device Leasing Agreement, at the same Monthly Fee and with the same Subscription End Date. A replacement does not restart or extend the Subscription Period, and does not alter the RRP or the Remaining Device Value.

8.9 Loss or theft claims require a valid police report filed within 48 hours of the incident, plus proof of purchase. Claims are only valid where the Device is registered under the Customer’s name and QID.

8.10 To make a warranty or insurance claim, the Customer should contact Revio at a.zahra@revio.me or info@revio.me, or via revio.me.

8.11 Insurance cover applies to incidents occurring within the State of Qatar. Claims arising from incidents outside Qatar may not be covered and will be assessed by Revio on a case-by-case basis.

8.12 Insurance cover ends on the date the Subscription ends, including where it ends by reason of ownership transfer under Clause 5.

8.13 Carrying out or authorising independent repairs without Revio’s prior written approval will void both the warranty and insurance cover entirely, and may constitute a breach of the Device Leasing Agreement.

9.1 The Customer may end the Subscription before the end of the 24-month Subscription Period by either:

(a) Returning the Device in the condition set out in Clause 10.6, paying the Early Termination Fee of QAR 599, and settling any outstanding minimum 6-month commitment under Clause 4.3; or

(b) Purchasing the Device by paying the Buyout Amount under Clause 5.2, together with any outstanding minimum 6-month commitment under Clause 4.3. Where the Customer purchases the Device, no Early Termination Fee is payable, as the Ownership Transfer Fee is already included in the Buyout Amount.

9.2 For the avoidance of doubt, the Customer is never charged both the Early Termination Fee and the Ownership Transfer Fee in respect of the same Device.

10.1 At the end of the 24-month Subscription Period, the Customer may choose one of the following. If no election is made, Clause 10.3 applies automatically.

(a) Return the Device to an authorised Revio service point, subject to Clause 10.6, and end the Subscription with nothing further to pay; or

(b) Upgrade to a newer model, or sign a new contract on the same model at a lower monthly rate, by returning the current Device in the condition set out in Clause 10.6 and signing a new 24-month agreement. No Device Change Fee and no Ownership Transfer Fee apply; or

(c) Purchase the Device by paying the Buyout Amount calculated under Clause 5.2.

10.2 To exercise option (a) or (b), the Customer should contact Revio at least 7 days before expiry of the Subscription Period.

10.3 Continuation Until an Option Is Taken. If the Customer does not elect one of the options in Clause 10.1 before the end of the 24-month term, the Subscription does not expire and the Device is not required to be returned. The Customer simply remains on the programme on a month-to-month basis at the same Monthly Fee, and continues to hold the Device, until such time as the Customer elects one of the three options in Clause 10.1. The Customer may make that election at any time.

10.4 During month-to-month continuation: no new lock-in or fixed term applies; the Customer may return, upgrade, or purchase the Device at any time without notice period or penalty; insurance cover under Clause 8 continues on the same terms; and monthly payments continue to count in full toward the Remaining Device Value under Clause 5.3, until it reaches zero.

10.5 For the avoidance of doubt, ownership of the Device does not transfer to the Customer by reason of month-to-month continuation, however long it continues, and regardless of the total amount paid. Clause 5.6 applies throughout. The Customer may take ownership at any time by electing to purchase under Clause 5.1.

10.6 Device Return Condition. To be accepted for return or device change, the Device must be: fully functional with no cracks to the screen or back; unlocked from carrier and iCloud / Google account; charging correctly with at least 80% battery capacity; all buttons, cameras, Face ID / Touch ID, and charging port in working order; and reset to factory settings.

10.7 Where a returned Device does not meet the conditions in Clause 10.6, Revio will notify the Customer of the assessed repair cost before any charge is applied, and the Customer may instead elect to purchase the Device under Clause 5.

11.1 The Customer shall make timely monthly payments via the payment method specified at signing.

11.2 The Customer shall not sell, transfer, gift, pledge, sub-let, modify, or repair the Device without Revio’s prior written approval. All repairs must be carried out at authorised service centres in Qatar.

11.3 The Customer shall notify Revio immediately (details at revio.me) in the event of loss, theft, or damage to the Device.

11.4 The Customer shall take reasonable care of the Device and keep it in good working condition throughout the Subscription Period.

11.5 The Customer shall keep their personal and payment details up to date and promptly notify Revio of any change that may affect payment processing or contact.

Notice before action. Revio will always give the Customer written notice and a reasonable opportunity to settle before suspending the Subscription or initiating recovery of the Device.

12.1 Payment Default. In the event of non-payment via the method specified at signing, Revio reserves the right to suspend the Subscription and initiate recovery of the Device in accordance with applicable Qatar law. Revio will give the Customer written notice and a reasonable opportunity to settle before taking such action.

12.2 Suspension of the Subscription does not relieve the Customer of the obligation to pay the Monthly Fee or any outstanding amounts, and does not stop the accrual of amounts due.

12.3 Where recovery of the Device becomes necessary, the Customer shall cooperate fully with any lawful device recovery request. Failure to cooperate constitutes a further breach of these Terms.

12.4 Escalation to relevant authorities. Where a payment default is sustained despite written notice and a reasonable opportunity to settle, the Customer refuses to return the Device, or there is evidence of fraudulent intent, Revio reserves the right to escalate the matter to the relevant authorities in Qatar, including but not limited to:

(a) Filing a complaint with the relevant consumer protection or regulatory bodies in Qatar;

(b) Referring the outstanding debt to a licensed debt collection agency operating in Qatar;

(c) Initiating civil proceedings before the Courts of Qatar to recover the Device, outstanding Monthly Fees, applicable fees, legal costs, and any other damages arising from the breach; or

(d) Filing a criminal complaint where the conduct of the Customer constitutes an offence under applicable Qatar law, including offences relating to fraud, misappropriation of property, or wilful non-payment.

12.5 Revio may report sustained payment defaults and device recovery cases to relevant credit and regulatory bodies as permitted under Qatar law. This may affect the Customer’s ability to access financial and subscription services in the future.

12.6 The Customer will be liable for all reasonable legal costs, collection costs, and enforcement expenses incurred by Revio as a result of a sustained payment default or breach of these Terms.

12.7 Revio’s rights under this Clause 12 are in addition to, and not in substitution of, any other rights or remedies available to Revio under these Terms, the Device Leasing Agreement, or applicable Qatar law.

13.1 By signing the Device Leasing Agreement, the Customer consents to Revio collecting, processing, storing, and using their personal data for the purposes of administering the Subscription, processing payments, communicating about the Subscription, and complying with applicable Qatar law.

13.2 Revio processes personal data in accordance with its Privacy Policy available at revio.me. Customers are encouraged to read the Privacy Policy before signing up.

13.3 Revio uses authorised third-party service providers to deliver certain aspects of the Subscription, including payment processing and identity verification (KYC). By subscribing, the Customer consents to their relevant data being shared with these providers solely for these purposes. Revio does not store or have access to the Customer’s bank card details at any time — card and payment information is collected, processed, and held exclusively by the third-party payment provider in accordance with their own security and compliance standards. Revio does, however, collect and retain identity-related information provided during sign-up and verification, including QID details, name, and contact information, as this is required to administer the Subscription and meet Revio’s legal and regulatory obligations in Qatar. All third-party providers are bound by appropriate data protection and confidentiality obligations.

13.4 In the event of a payment default, Revio may disclose Customer information to debt collection agencies, legal representatives, and relevant regulatory or law enforcement authorities as permitted under applicable Qatar law.

13.5 Marketing communications. By signing the Device Leasing Agreement, the Customer consents to receiving promotional and marketing communications from Revio via the contact details provided at sign-up, including phone number, email address, and WhatsApp. This may include information about new devices, special offers, subscription renewals, and Revio products and services. The Customer may opt out at any time by contacting Revio at info@revio.me or by following the unsubscribe instructions in any communication. Opting out of marketing communications does not affect the Subscription or any transactional communications relating to the Customer’s account.

14.1 To the fullest extent permitted by applicable law, Revio’s total liability to the Customer arising out of or in connection with the Subscription shall not exceed the total Monthly Fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim.

14.2 Revio shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including loss of data, loss of business, or loss of revenue, arising from the use of or inability to use the Device or the Subscription.

14.3 Nothing in these Terms limits or excludes Revio’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under applicable Qatar law.

15.1 Revio may update these Terms from time to time. The Customer will be notified of any material change at least 30 days in advance via their registered contact details or via revio.me.

15.2 The commercial terms recorded in a signed Device Leasing Agreement — the Device, RRP, Monthly Fee, Subscription Start and End Dates, and the fees set out in Clause 3 — cannot be varied unilaterally by Revio and may only be changed by a new or amended agreement signed by both parties.

15.3 Continued use of the Subscription after the effective date of any amendment to these Terms constitutes acceptance of the updated Terms.

16.1 Entire agreement. These Terms, together with the Device Leasing Agreement, constitute the entire agreement between Revio and the Customer in respect of the Device, and supersede all prior representations, agreements, and understandings. Any variation must be agreed in writing.

16.2 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

16.3 No waiver. Revio’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Assignment. Revio may assign or transfer its rights and obligations to a successor entity or affiliate, provided the Customer is notified in advance and the Customer’s rights under the Device Leasing Agreement are unaffected. The Customer may not assign or transfer any rights or obligations without Revio’s prior written consent.

16.5 Force majeure. Revio shall not be in breach of these Terms or liable for any delay or failure in performance resulting from causes beyond its reasonable control.

17.1 These Terms and the Device Leasing Agreement are governed by the laws of the State of Qatar.

17.2 The courts of Qatar shall have jurisdiction over any dispute arising from the Subscription.

17.3 Before initiating formal legal proceedings, Revio encourages Customers to contact Revio at a.zahra@revio.me or info@revio.me to attempt an amicable resolution. This does not affect the Customer’s right to seek legal redress at any time.