Policies

Refund & Returns Policy

How refunds, returns and payment corrections work when you trade in a device or buy a used device from Revio.

Applies to shop.revio.me • Last updated 19 July 2026

This policy explains what happens after a trade-in or purchase is completed, when a return is possible, and how long payment corrections take. Timelines below are stated in working days. Where a payment gateway is involved, part of the timeline depends on our payment provider, which is reflected in the ranges shown.

Traded-In Devices

Completed trade-ins are final. Once a trade-in transaction is completed, it cannot be reversed.

Payment corrections. In the event of a wrong payment — an overpayment or an underpayment — the difference will be cleared within 7–14 working days

Cash trade-ins. Where the payout was made in cash, corrections are cleared in under 7 working days

Used Device Purchases

When you buy a used device directly from Revio, the device must be returned in exactly the same condition in which you received it.

7-day, no-questions-asked returns. You may return your device within 7 days of receiving it — no reason required — as long as it is in the same condition as when it was sold to you.

Refund after a cash purchase. Once the device is returned and inspected, cash refunds are processed within 7 working days

Refund for other payment methods. For all other payment methods, refunds are processed within 7–14 working days

Incorrect Payments

If a wrongful or incorrect payment is made during any of the periods above, the correction will be completed within 7–14 working days

This range allows for the time our payment gateway provider needs to process and settle the adjustment.

Why the 7–14 day range?

Refunds and corrections made through a card or digital payment method depend partly on our payment gateway provider. We release adjustments on our side promptly; the remaining time reflects the provider's own settlement window.

Questions about a specific trade-in or order? Contact the Revio team and quote your transaction reference so we can help you quickly.